We are EMPAUA

We are EMPAUA

We take companies to the next level.

Our Salesforce Solutions Are

Disrupting the way organisations operate.

We take on our clients most complex challenges and enhance customer and employee experiences using the most advanced cloud technologies.

Experience

With a combined total of 100+ years Salesforce experience, we’ve delivered over 400 projects.

One of a kind

Europe’s only Salesforce for Startups Partner. A start-up ourselves, we have experienced the problems and challenges that fast-growing companies face first hand.

Agility

We fully understand the quick paced nature of fast growing companies and act fast to help our clients innovate.

Dedication

We’re committed to ensuring our customers experience sustainable growth and return on cloud innovation.

Proven Track Record.

Our stellar team of consultants, analysts and developers are here to take your business to the next level.

600+ Projects

325+ Customers

9.48 CSAT Score

116 Certificates

6 Offices

N26

Service Cloud

N26

Berlin-based mobile bank, N26, is one of the most exciting companies in Europe. Founded in 2013, it has re-designed banking for the smartphone, making it easy, fast, contemporary and transparent. N26 aims to be the one-stop-shop for all financial needs, digitising all areas of a traditional bank. Customers can manage their financial lives at any time, from any place from their smartphone.

Challenge

 

N26 has experienced explosive growth since its launch in January 2015. By August 2017, N26  has gained more than 500.000 customers. Its teams were in constant need for a customer success platform that could handle the rising amount of service cases across multiple channels, being active in 17 European  markets, with various languages, Having bought the Service Cloud already, N26 turned to EMPAUA as the Salesforce for Startups certified partner to create a custom solution that would help to overcome these challenges.

 

Solution

 

EMPAUA analysed and documented existing processes and customisations previously done in Salesforce, then created a a plan of action, first cleaning up the system with outdated and unnecessary elements, before introducing new components  to streamline internal processes.

 

Results

As a result, N26’s customer service department were able to handle more cases than before, saving time and effort. Also, for the first time N26 was able to track vital KPIs to ensure that this data will support continuous process and system improvements in the future.

wefox

Sales Cloud // Marketing Cloud // Service Cloud

wefox

wefox is a German insurance platform that enables customers, insurance brokers and insurance providers to manage insurance products digitally. Founded in 2014, the service platform allows users and providers, to manage their insurance and financial products intelligently and efficiently.

Challenge

In order to render a flawless customer experience, wefox Group faced the challenge of aligning the needs of various stakeholders consisting of customers, brokers and providers within a widely analog global industry. The wefox Group’s executive team wanted to create a seamless onboarding process for both brokers and new customers through a custom built Salesforce solution.

Solution

In order to support customers to make the right choices with their insurances and to facilitate smooth interaction with insurance providers, EMPAUA built a 360° Service Solution, which included real-time support and automated claim management.

Broker Portal

The wefox Group strives to include traditional insurance brokers within their platform, giving each independent broker a highly sophisticated digital tool to service their mandates. EMPAUA built a portal which allows the various brokers to onboard their mandates and leverage a cutting-edge, highly automated customer care solution.

End to End – Customer to Insurance

The wefox platform is directly connected to some of the biggest insurances worldwide. Leveraging the Salesforce API-First strategy, processes can be automated end to end, speeding up claim processing and reducing administrative overhead.

 

EMPAUA Tribe

Where every individual is empowered to constantly grow.