Salesforce Service Cloud

Let your company have a 360º view of your customers. EMPAUA can help grow your business by using Salesforce’s Service Cloud to improve your customer service through simple, intelligent solutions.

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Salesforce Service Cloud EMPAUA

The service console solution to reach premium customer service experiences

Service Cloud, powered by Salesforce, enables you to create seamless digital customer experiences. With Service Cloud, you can track, work on, and complete customer inquiries from emails, social media, telephone calls and chats in one platform. It organises your customer service, so the right person deals with the right issue at the right time. Make your customer support more efficient by bringing all the necessary tools together in one place.


Salesforce Service Cloud EMPAUA

Empower your agents and give them a unified, easy-to-use view of every customer interaction across your enterprise

  • Generate more customer satisfaction with end-to-end customer care software.
  • Strengthen your customer relationships, so your customer service will increase too.
  • Increase efficiency and data management with smart automation and centralisation.
  • Real-time KPI overviews and deep reporting on the customer service activities
  • Watch Salesforce Service Cloud Overview Demo

Salesforce Service Cloud EMPAUA

Help your customer service optimise tasks and the response time by using applications with AI-powered information

  • Agent workspace
  • Case management
  • Service process automation
  • Service performance
  • Telefony integration
  • Customers assets
  • Omnichannel overview
  • Optimised knowledge articles search
Salesforce Service Cloud EMPAUA

Service Cloud helps your business to automate your operations and get full visibility of your entire internal processes. These are the Service Cloud components:

  • Lightning Service Console 
  • Case Management 
  • Knowledge Base 
  •  Service Process and Automation
  • Omni-Channel Routing
  • Service Analytics
  • Call Centre Management and CTI Integration
  • Automation with Macros
  • Asset and Order Management

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Thanks to the support of EMPAUA and their extensive knowledge, we could finish the implementation on time and on budget

EMPAUA - quotation marks icon
Martin Fichter, COO

Our Salesforce solutions enhance the way organisations operate

Why EMPAUA

We have what you need. Our stellar team of consultants, analysts and developers is here to take your business to the next level.

1.3K+
Projects
1.1K+
Customers
4.9
CSAT score
250+
Salesforce Certifications
6
Offices
Empower Your Business

EMPAUA's Methodology

We understand the key challenges that each industry presents
because our clients are at the heart of our business. That is why, in order to deliver a premium service, we rely on a thorough methodology that guides us to design, develop and implement cloud-based solutions.

1. Discover

We understand your vision and goals with a comprehensive discovery phase, and aim to embed ourselves in your business.

2. Design

Roadmap of how your Salesforce solution will align with, and optimise your business processes to achieve your short-term and longer-term objectives.

3. Develop

Iterative and continuous development that delivers value quickly, with our approach ensuring quick wins are identified and achieved.

4. Deploy

Our partnership continues post go-live, as we move onto future phases. Constant review of priorities to ensure your Salesforce solution is evolving in line with your vision.

Strong business growth begins with the right partners

Delivering the right support for our clients' success starts with the right partners

Clients are at the heart of our business. We’ve worked with more than 14 unicorns companies in Europe and exciting enterprises from some of the fastest growing industries in the world.

See our partners

Salesforce Service Cloud

Salesforce Sales Cloud is a world-leading CRM platform for sales. With Sales Cloud, you can convert more leads, close deals faster, and get a global view of your entire organisation's operations.

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EMPAUA Salesforce solutions and implementations
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