"The high speed creation of our MarketingCloud Excellence Center would have been impossible without EMPAUA.“

Willi Ruopp, CMO

wefox
"The high speed creation of our MarketingCloud Excellence Center would have been impossible without EMPAUA.“

Willi Ruopp, CMO

Salesforce Cloud

Sales Cloud / Marketing Cloud / Service Cloud

Industry

InsurTech

Project Outcome

Built broker portal and customer journeys.

About Company

wefox is a German insurance platform that enables customers, insurance brokers and insurance providers to manage insurance products digitally. Founded in 2014, the service platform allows users and providers, to manage their insurance and financial products intelligently and efficiently.

Challenge

In order to render a flawless customer experience, wefox Group faced the challenge of aligning the needs of various stakeholders consisting of customers, brokers and providers within a widely analog global industry. The wefox Group’s executive team wanted to create a seamless onboarding process for both brokers and new customers through a custom built Salesforce solution.

Solution

In order to render a flawless customer experience, wefox Group faced the challenge of aligning the needs of various stakeholders consisting of customers, brokers and providers within a widely analog global industry. The wefox Group’s executive team wanted to create a seamless onboarding process for both brokers and new customers through a custom built Salesforce solution.

Results

Broker Portal

The wefox Group strives to include traditional insurance brokers within their platform, giving each independent broker a highly sophisticated digital tool to service their mandates. EMPAUA built a portal which allows the various brokers to onboard their mandates and leverage a cutting-edge, highly automated customer care solution.

End to End – Customer to Insurance

The wefox platform is directly connected to some of the biggest insurances worldwide. Leveraging the Salesforce API-First strategy, processes can be automated end to end, speeding up claim processing and reducing administrative overhead.

Salesforce Cloud

Sales Cloud / Marketing Cloud / Service Cloud

Industry

InsurTech

Project Outcome

Built broker portal and customer journeys.

44%

decrease in case resolution time.

"We were impressed with how EMPAUA were able to turn our needs into a solution that produced serious results."

Willi Ruopp CMO @ wefox

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