wefox is a German insurance platform that enables customers, insurance brokers and insurance providers to manage insurance products digitally. Founded in 2014, the service platform allows users and providers, to manage their insurance and financial products intelligently and efficiently.
In order to render a flawless customer experience, wefox Group faced the challenge of aligning the needs of various stakeholders consisting of customers, brokers and providers within a widely analog global industry. The wefox Group’s executive team wanted to create a seamless onboarding process for both brokers and new customers through a custom built Salesforce solution.
In order to support customers to make the right choices with their insurances and to facilitate smooth interaction with insurance providers, EMPAUA built a 360° Service Solution, which included real-time support and automated claim management.
The wefox Group strives to include traditional insurance brokers within their platform, giving each independent broker a highly sophisticated digital tool to service their mandates. EMPAUA built a portal which allows the various brokers to onboard their mandates and leverage a cutting-edge, highly automated customer care solution.
End to End – Customer to Insurance
The wefox platform is directly connected to some of the biggest insurances worldwide. Leveraging the Salesforce API-First strategy, processes can be automated end to end, speeding up claim processing and reducing administrative overhead.