For the first time, N26 was able to track vital KPIs
Berlin-based mobile bank, N26, is one of the most exciting companies in Europe. Founded in 2013, it has redesigned banking for the smartphone, making it easy, fast, contemporary and transparent. N26 aims to be the one-stop-shop for all financial needs, digitising all areas of a traditional bank. Customers can manage their financial lives every time and everywhere from their smartphone.
EMPAUA analysed and documented existing processes and customisation previously done in Salesforce, then created a plan of action, first cleaning up the system with outdated and unnecessary elements, before introducing new components to streamline internal processes.