DeinDeal's Net Promoter Score (NPS) rose significantly after the project.
DeinDeal is Switzerland’s leading shopping platform, providing its customers with selected lifestyle and product offers at discounted prices. Founded in 2010, the company now offers more than 50,000 products to more than 600,000 customers. From Fashion and Lifestyle to Electronics to Wine, DeinDeal procures its products from all over the World and operates out its warehouse in Muttenz.
Initially focusing on couponing, the firm began selling physical products in 2012 and problems quickly arose, the biggest being delivery time. On average parcels were taking up to two weeks to be delivered. As a result, customer care was soon overwhelmed with emails and calls. Products were returned, and orders cancelled.