April 17, 2023

Small Businesses: Unlock the Power of Customer Relationships with Salesforce CRM

EMPAUA Salesforce Partner

Are you looking for a way to increase efficiency and productivity while saving costs? Look no further than Salesforce CRM for small businesses.

Small and medium businesses are facing a rapidly changing and increasingly digital world, and technology has revolutionised the way small businesses manage their customer relationships. 

They need to adapt quickly and make smarter decisions to succeed in this new landscape.

Salesforce can help SMEs increase efficiency and productivity while saving costs. With features like automated processes, email tracking, web lead capturing, custom reporting, and automation, Salesforce can help SMEs meet the demands of a digital-first world. 

Salesforce for small businesses is a powerful tool that can help you work smarter, not harder.

Let's see why! 

What does your business gain?  

  • Automate processes and maximise resources
  • Share customer records
  • Analyse data to target customers and grow sales
  • Access customer service tools to drive satisfaction and loyalty
  • Accessible price for small businesses

*You may also want to know about the 4 steps for hyper-growth companies to maximise Salesforce.

What are the best Salesforce Clouds for small businesses?

Salesforce offers a wide variety of cloud solutions that can be tailored for small businesses. The most popular clouds for small companies are Sales Cloud, Service Cloud, and Marketing Cloud.

Sales Cloud helps small businesses increase sales efficiency, Service Cloud helps teams provide personalised support and onscreen answers, and Marketing Cloud allows businesses to create automated campaigns and capture leads.

Salesforce allows you to centralise customer data, making it easier to manage sales processes and help customers and market smarter. Additionally, automating communications helps you maximise available resources, while sharing customer records increases flexibility.

Data analysis allows you to target customers more effectively and access customer service tools to drive satisfaction and loyalty. 

Data collection and analysis have become increasingly important in the digital age. With the right tools, you can use data to make smarter decisions and drive growth for your small business. 

Tableau, for example, is an analytics platform that can help you capture, store, and analyse data from any source. At EMPAUA, we have data collection and analysis experts who can help you make the most of Tableau and other data-driven tools.

EMPAUA and SBMs in action 

At EMPAUA, we have extensive experience working with small and medium businesses to help them achieve their goals.

Our customer success stories prove that small businesses can reach their full potential with the right tools and guidance.

Why partner with EMPAUA? 

We understand the unique needs of small businesses. That’s why we offer a CRM platform tailored to their size, at a price point that makes sense for them.

From increased efficiency and productivity to better customer service, Salesforce for small businesses can help your small business grow and reach its full potential.

Why not have a partner who gets this? Book an assessment today!

The pandemic was a challenging time for many small businesses. Still, with the right tools, they can survive and thrive in a digital-first world, experiencing up to 93% year-on-year growth, outperforming the wider industry by 55%, says the Small and Medium Business Trends Report. This report reveals insights from over 2,500 small and medium-sized business owners worldwide, and can help you make intelligent decisions for your own small business.

And if you have any questions, you can always talk to our experts about how Salesforce can help your small or medium-sized business do more with less.

Don’t wait to get started.

Take advantage of Salesforce for your small business and unlock the power of customer relationships.



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