Are you looking to provide your customers with the best digital engagement experience?
Salesforce Service Cloud offers the perfect solution. It’s a digital engagement platform that helps companies take their customer service to the next level.
It enables a connected, personalised service from anywhere and provides service agents and service professionals with simple-to-use tools that help them perform at their best.
Service Cloud is extremely flexible and easy to implement. You can start small and easily add functionality as you grow and as your needs change.
The implementation is fast and straightforward, and doesn’t require extensive resources for coding and configuring.
There is also a robust ecosystem of ISV and partner apps that are prebuilt and pre-integrated on the platform.
Cloud Solutions Technology (CTS) is a leading IT services provider based in the UK.
They specialise in providing cloud computing solutions such as AWS, Azure, and Google Cloud services. They also offer a wide range of IT services including managed services, consultancy, and more. CTS is committed to providing customers with the best cloud computing solutions and IT services.
Cloud Solutions Technology (CTS) was looking for a way to streamline their customer service processes.
EMPAUA provided the perfect solution – Salesforce Service Cloud.
They were also able to automate processes, ensuring that customer service requests were handled quickly and accurately.
Additionally, they were able to customise their customer service experience to meet their customer’s needs.
With Service Cloud, CTS was able to deliver a better customer experience, while also reducing costs and increasing productivity.
Discover how EMPAUA helped Cloud Solutions Technology (CTS) take their customer service to the next level with Salesforce Service Cloud.
Click here to read the entire story and find out how you can benefit from Service Cloud too!
Service Cloud helps to improve the employee experience for agents and field service staff, by eliminating repetitive tasks and managing workload.
It enables them to focus on providing excellent customer service, regardless of whether they are working remotely or in-person.
Get started with Service Cloud today and take your customer service to the next level!
We’ll help you deliver great customer service, and drive loyalty, from anywhere.