Elevating in-person and virtual field service with customer insights and data, providing real-time appointment updates and virtual troubleshooting.
Deliver digital-first engagement and success from anywhere
EMPAUA & Salesforce Service Cloud in Action:
Cloud Solutions Technology (CTS) is a leading IT services provider based in the UK.
They specialise in providing cloud computing solutions such as AWS, Azure, and Google Cloud services. They also offer a wide range of IT services including managed services, consultancy, and more. CTS is committed to providing customers with the best cloud computing solutions and IT services.
Cloud Solutions Technology (CTS) was looking for a way to streamline their customer service processes.
EMPAUA provided the perfect solution – Salesforce Service Cloud.
With Service Cloud, CTS was able to:
optimise their customer service,
making it more efficient and effective
to track customer service requests, and
have them routed to the right team member quickly and easily
They were also able to automate processes, ensuring that customer service requests were handled quickly and accurately.
Additionally, they were able to customise their customer service experience to meet their customer’s needs.
With Service Cloud, CTS was able to deliver a better customer experience, while also reducing costs and increasing productivity.
Discover how EMPAUA helped Cloud Solutions Technology (CTS) take their customer service to the next level with Salesforce Service Cloud.
Service Cloud helps to improve the employee experience for agents and field service staff, by eliminating repetitive tasks and managing workload.
It enables them to focus on providing excellent customer service, regardless of whether they are working remotely or in-person.
Get started with Service Cloud today and take your customer service to the next level!
Solve Customers Cases Faster
As a Salesforce Consulting and Strategic Partner that specialises in Financial Services, Professional Services, High-Tech and more, with teams certified in Service, Marketing, Sales, Revenue Cloud, Pardot Tableau and much more, EMPAUA can implement Service Cloud quickly and efficiently.
We’ll help you deliver great customer service, and drive loyalty, from anywhere.
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