August 17, 2020

Salesforce latest innovations: Summer ’20 Release Notes

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EMPAUA Salesforce Solutions and implementation

If you're already using Salesforce, you'll know that the #1 CRM platform constantly updates its tools. And if not, in this blog post we want you to be aware of the latest updates Salesforce has available for you. The Summer '20 Release Notes is a complete guide to all-new products and features of Salesforce that will help you make decisions to improve your business.One of the most important reasons why Salesforce makes updates to its platform is so you can incorporate innovative features into your company's Org. Find out about interesting updates in Sales Cloud, such as:

  • Kanban View Enhancements
  • High-Velocity Sales: Einstein Call Coaching
  • Partner Relationship Management: Account HierarchyEnhancements
  • High-Velocity Sales: My Feed Alerts

Also in Service Cloud:

  • Service Cloud Voice
  • Einstein Reply Recommendations
  • Field Service Lightning: Deep Link Actions
  • and much more...

Check out these updates in this PDF document they've created and contact us to help with implementation or to review how Salesforce is working for your company. Here you can learn about the latest innovations from the Summer '20 Release to deepen customer relationships.

EMPAUA Salesforce Solutions

Resource: www.salesforce.com

To go over each of the innovations in more detail, check out the Salesforce Summer '20 Release Notes here.

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