January 26, 2022

Boosting connections with Aircall

EMPAUA Salesforce Partner

Still entering manual notes after phone calls? Our partner Aircall offers the best solution for cloud telephony with Salesforce. We can advise you on the best setup and strategy.

Want to know more? Read this article, and start your free trial. We are here to support you.

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and help desk tools. Aircall was built to make phone support easy to manage — accessible, transparent, and collaborative.

Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues. It is designed to enable delightful moments of human connection. Aircall was founded in 2014 and has raised over $100 million in funding. Based in New York, Paris, Sydney, and Madrid, the company currently has more than 350 employees.

Boosting connections with Aircall 

  • Centralize your workflow: make outbound dials and receive inbound calls without ever switching screens. See caller details and a link to the associated Salesforce page appears as soon as the phone rings - no need to spend time searching for the right record. 
  • Turbocharge productivity: get rid of manual data entry with automatic call logs including notes, dispositions, and recordings. Save time with easy click-to-call and PoweDialer features, so reps can book more meetings and close deals faster. 
  • Smarter insights: use our Salesforce Omnichannel integration to easily manage which team members are available. Set up custom workflows with call tagging. Report natively on phone activity with the pre-built dashboard and gain deeper insights on every call. 

Why using Aircall? 

Easy CTI Setup

No hardware needed. Simple and beautiful UI for admins and agents. 


In less than 5 minutes, you can have your team up and running. 


Connect to 50+ integration apps like Slack, Gong, Segment and more in just a few clicks. 


Create a local phone number in 100+ countries - instantly.  


  • Instant numbers in 100+ countries
  • Business hours scheduling
  • Phone tree/IVR routing
  • Team-based queuing
  • Call recording
  • Call commenting and tagging
  • Cold and warm transfer
  • Transfer to users, teams, external numbers
  • Live Feed, activity and productivity reporting
  • Click-to-dial & PowerDialer
  • Live call listening & whispering
  • Advanced API and webhooks

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