Customer Success Study: wefox

wefox is a German insurance platform that enables customers, insurance brokers and insurance providers to manage insurance products digitally. The service platform, founded in 2014, allows users and providers to manage their insurance and financial products intelligently and efficiently.

To render a flawless customer experience, wefox Group faced the challenge of aligning the needs of various stakeholders consisting of customers, brokers and providers within a widely analogue global industry. The wefox Group’s executive team wanted to create a seamless onboarding process for both brokers and new customers through a custom-built Salesforce solution.

To support customers to make the right choices with their insurances and to facilitate smooth interaction with insurance providers, EMPAUA built a 360° Service Solution, which included real-time support and automated claim management.

Broker Portal The wefox Group strives to include traditional insurance brokers within their platform, giving each independent broker a highly sophisticated digital tool to service their mandates. EMPAUA built a portal which allows the various brokers to onboard their commissions and leverages a cutting-edge, highly automated customer care solution. End to End - Customer to Insurance The wefox platform is directly connected to some of the most significant insurances worldwide. Leveraging the Salesforce API-First strategy, processes can be automated end to end, speeding up claim processing and reducing administrative overhead.