Customer Success Study: wefox

wefox

SALESFORCE CLOUD

Sales Cloud, Service Cloud & Marketing Cloud

INDUSTRY

INDUSTRIE

InsurTech

PROJECT OUTCOME

PROJEKTERGEBNIS

Built broker portal and customer journeys
CONTACT USKONTAKT UNS
The high speed creation of our MarketingCloud Excellence Center, would have been impossible without EMPAUA.
Willi Ruopp, CMO

About Company

Über das Unternehmen

wefox is a German insurance platform that enables customers, insurance brokers and insurance providers to manage insurance products digitally. The service platform, founded in 2014, allows users and providers to manage their insurance and financial products intelligently and efficiently.

Challenge

Herausforderung

To render a flawless customer experience, wefox Group faced the challenge of aligning the needs of various stakeholders consisting of customers, brokers and providers within a widely analogue global industry. The wefox Group’s executive team wanted to create a seamless onboarding process for both brokers and new customers through a custom-built Salesforce solution.

Solution

Lösung

To support customers to make the right choices with their insurances and to facilitate smooth interaction with insurance providers, EMPAUA built a 360° Service Solution, which included real-time support and automated claim management.

Results

Ergebnisse

Broker Portal The wefox Group strives to include traditional insurance brokers within their platform, giving each independent broker a highly sophisticated digital tool to service their mandates. EMPAUA built a portal which allows the various brokers to onboard their commissions and leverages a cutting-edge, highly automated customer care solution. End to End - Customer to Insurance The wefox platform is directly connected to some of the most significant insurances worldwide. Leveraging the Salesforce API-First strategy, processes can be automated end to end, speeding up claim processing and reducing administrative overhead.
44%
decrease in case resolution time
"The high speed creation of our MarketingCloud Excellent Center, would have been impossible without EMPAUA "
Willi Ruopp, CMO

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